hercules898 Account & Payment FAQ

Opening a hercules898 account takes about five minutes. First, visit hercules898.app or open the app and tap "Register." Enter your email, create a strong password, and provide your phone number. We send you a verification code via SMS—enter it to confirm your number. Next, you'll provide your full name, date of birth, and national ID number. This is our KYC (Know Your Customer) verification; it protects both you and us by confirming your identity. Upload a photo of your national ID card and a selfie of yourself holding the ID—most uploads are verified within one hour, though peak times may take longer. Once verified, you can make your first deposit. If your verification is rejected, we'll email you with the reason and a chance to resubmit. We accept national ID cards from all supported jurisdictions.

During registration, we collect: email address, password, phone number, full name, date of birth, and national ID number. For KYC verification, we also collect a copy of your national ID and a selfie of you holding it. All of this data is encrypted and stored securely. We use this information to confirm your identity, prevent fraud, comply with local regulations, and contact you about your account (e.g., if your withdrawal is approved or if there's a security alert). We never sell your data to third parties. For a full explanation of how we use and protect your data, see our Privacy Policy

On the hercules898 login page, click "Forgot your password?" Enter your email address and we'll send you a reset link. Click the link in your email (valid for 24 hours), create a new password, and log in. If you don't receive the email, check your spam folder or wait a few minutes—sometimes email delivery is delayed. If you still don't receive it after subject to verification, contact our support team and provide your email address. For security, we don't reset passwords over chat or phone.

Yes, we strongly recommend enabling two-factor authentication (2FA) in your account settings. With 2FA enabled, whenever you log in from a new device, we send a code to your phone number. You must enter this code to complete login—even if someone knows your password, they cannot access your account without your phone. This is the best protection against unauthorized access. You can disable 2FA anytime from your settings, but we advise keeping it on.

hercules898 does not charge fees on deposits or withdrawals. However, your payment provider (your bank or e-wallet) may charge a fee depending on the payment method and your account type. For example, some DANA or e-wallet transfers incur a small fee set by the provider, not by us. When you initiate a deposit or withdrawal on hercules898, we show you the total amount and any applicable fee before you confirm. Bank virtual-account transfers (mobile banking, local payment, online payment, e-wallet) may also have fees depending on your bank; check with your bank if you're unsure. We recommend asking your payment provider about their fee structure before you deposit.

Deposits via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) or local payment typically appear in your hercules898 account within seconds to a few minutes. Bank transfers (online payment, e-wallet, mobile banking, local payment virtual accounts) depend on your bank's processing time—most settle within one to two business hours during banking hours, or by the next business day if initiated outside banking hours (nights, weekends, public holidays like Idul Fitri or Imlek). Withdrawals go through a standard review process (typically one to two business days) to verify compliance, then are sent back to your payment method. The review protects your account and ensures all withdrawals are authorized by you. You can check the status of any transaction in the "Transactions" or "History" section of your account.

If a deposit fails, your money is refunded to your payment method by your bank or e-wallet provider—this can take one to three business days depending on the provider. The failed transaction will show in your hercules898 account history marked as "failed" or "cancelled." If a withdrawal is cancelled during review (for example, if additional verification is needed), we notify you and your funds remain in your hercules898 account. You can then resubmit the withdrawal request. If you believe a transaction was incorrectly cancelled, contact our support team with the transaction ID and we'll investigate. Always check your transaction history in your account before contacting support—this helps us assist you faster.

Minimum deposit amounts vary by payment method and are displayed when you select your payment option during deposit. Most e-wallet methods allow deposits as low as our welcome offer, while some bank transfers may have different minimums set by the bank. Maximum limits also vary; we show the maximum for your chosen payment method before you enter an amount. If you reach a limit or need to deposit a larger amount, contact our support team—we may be able to help depending on your account status and local regulations.

Before you play any game on hercules898, read the game's specific rules. Each game category has its own: Football markets explain how Liga 1, Piala AFF, Champions League, and other tournaments are scored; Live-dealer tables show the rules for blackjack, roulette, baccarat, and Dragon Tiger; Slot games detail how Aviator, Sweet Bonanza, Gates of Olympus, and Fortune Tiger pay out; Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile rules. Our Terms & Conditions also cover general account rules (e.g., bonus terms, prohibited activities, account closures). If you're unsure how a specific game works, tap the "?" icon on the game screen or contact support before placing anything.

hercules898 offers welcome bonuses for new accounts and periodic promotions for existing users. Each offer comes with specific terms (called "terms and conditions" for that promotion). These terms explain how to claim the bonus, any playthrough requirements, game restrictions, expiration dates, and whether you can withdraw the bonus itself or only winnings from it. Before claiming a bonus, read the full terms—they're displayed on the promotion page. If you have questions about a bonus, contact support. We're transparent about bonus terms because we want you to know exactly what you're agreeing to.

hercules898 covers major football tournaments including Liga 1 (Indonesia), Piala AFF, Piala Indonesia, Champions League, and Premier League, plus cricket, badminton, and MotoGP. Our live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other games broadcast from multi-camera studios. Our slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover esports: Mobile Legends, Free Fire, and PUBG Mobile. The specific games and markets available may vary by region and change seasonally. Check the hercules898 app or website for the current list of available games and upcoming events in Surabaya, Bandung, Medan, and other areas where we operate.

hercules898 encrypts all your personal data—email, password, national ID, payment details, and transaction history—both when it travels to our servers (in transit) and when it's stored with us (at rest). We use industry-standard encryption protocols (TLS 1.2+) and secure data-centre practices. Your password is hashed, meaning we never store or see it in plain text. We conduct regular security audits and do not sell or share your data with third parties except where required by law or to process your transactions (e.g., your bank needs your account details to process a withdrawal). For full details, see our Privacy PolicyIf you suspect unauthorized access to your account, change your password immediately and contact support.

hercules898 rewards active users through a loyalty tier system. As you deposit and play, you accumulate loyalty points. These points move you through tiers (e.g., Bronze, Silver, Gold, Platinum), each unlocking better rewards like cashback bonuses, faster withdrawals, priority support, or exclusive promotions. The exact rewards at each tier are displayed in your account's Loyalty section. Tier status is recalculated regularly—your tier may increase or decrease depending on your recent activity. We announce special tier promotions (e.g., double points during Idul Adha or Imlek) in your account notifications and on the hercules898 website. Your loyalty points do not expire as long as your account remains active.

You can reach hercules898 support in three ways: (1) Live chat—tap the chat icon in your account or on the website to message our team in real time; (2) Email—send a message to the support email address shown in your account settings with your account email, the issue, and any relevant transaction details; (3) FAQ and Help—check this page and our help section first, as many questions are answered here. When you contact support, include your account email and the specific issue so we can assist you quickly. We aim to respond within a few hours during business hours. For urgent account security issues (e.g., suspected unauthorized access), contact support immediately via live chat.

hercules898 services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. When you register, you'll be asked to verify your location. If you're in an unsupported jurisdiction, you won't be able to open an account or access our service. If you're unsure whether hercules898 is available where you are, check our Legal Notice or contact support. We cannot provide legal advice—you are responsible for verifying that our service is lawful in your location. By opening a hercules898 account, you confirm that you are accessing our service from a supported jurisdiction and that your use complies with applicable law.